Our entire business is conducted in US dollars. Your order total will be determined using the daily exchange rate in effect on the date your card issuer executes the transaction if your credit card is denominated in a different currency.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English  letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.

Please be aware that after your item has been processed and dispatched, your mailing address cannot be changed. Please change your shipping address from your vacation address to your permanent address as we are unable to predict how long the shipment will be held by customs at the destination.

The shipping method you have selected will determine how long it takes for arrival. We will email your tracking number and website once the purchase has delivered. Any delays brought on by your country’s customs service are not our fault.

Contact us right away at support (phillip@nsbjewels.com) if something is missing.

Please get in touch with us directly by email at support (phillip@nsbjewels.com) if you still have any questions.